Order Processing and Fulfillment:
We fulfill items from our fulfillment center located in Tecate, Mexico. Our fulfillment center typically fulfills orders within 24-72 business hours (excluding preorder items) Monday thru Friday. Orders placed anytime after 10am EST will be shipped the following business day and orders placed on the weekend typically ship on the following Monday or Tuesday. Delivery time does not include Saturday, Sunday or holidays.
Due to the location of our warehouse we are unable to offer Next Day or 2 Day shipping.
Once your order has shipped, you will receive a shipping confirmation with your tracking number.
Please click here to view our available shipping methods.
Order Cancellations or Modifications:
Our fulfillment center will ship your order as quickly as possible, and therefore changes to the order or shipping address may not be possible once fulfillment has begun. If you made an error or need to adjust your order, please email us at firstname.lastname@example.org so we can help with an alternate solution.
We are unable to make any updates or changes to your order once it has been shipped.
Please see our Returns page for information on how to process a return or exchange on your order.