Refunds on In-person returns at one of our stores will be processed immediately. This is the fastest option to receive a refund. Refunds for store credit, including exchanges for e-Gift Cards, will also be available instantly once your return is processed. Please allow 2-5 business days for the refund to appear on your credit card statement, which can vary based on banking institution.
For U.S. and International Returns by Mail
Items mailed back via Loop Returns typically take 1-2 weeks* to arrive at our returns processing center and can take up to 3 weeks from the date shipped to be processed and return issued. We'll send you an email once your return package has been received and another email confirming your refund has been fully processed. If you've waited more than 3 weeks with no email from us, please contact firstname.lastname@example.org.
*International return shipping times may vary based on country and customs processing times.