What does it mean if an item is available for Pre-Order?
Pre-Order allow our customers to purchase select items in advance of their official launch. Ministry of Supply items are made in small batches and seasonal colors and patterns typically are not re-ordered - pre-ordering ensures that you'll get the size and style you prefer. The estimated ship date of a pre-order item can be found on the product page. You'll also receive an email confirming your pre-order estimated ship date, along with an order confirmation. Once your item is ready to ship, you will receive an email confirmation letting you know it’s on its way to you.
How long do I have to wait to receive the Pre-Order item?
The estimated ship date of a pre-order item can be found on the product page. You'll also receive an email confirming your pre-order estimated ship date, along with an order confirmation. Once your item is ready to ship, you will receive an email confirmation letting you know it’s on its way to you.
Can I purchase other items with Pre-Order items?
Absolutely! Non-Pre-Order items (regular items) will ship separately and at the time of purchase. Please allow 1-2 business days for regular fulfillment, prior to shipment. Once your regular items are ready to ship, you will receive an email confirmation with the tracking information. Please note, if you select an expedited shipping option, your regular items will ship using that method, however the pre-order items will ship using standard shipping during the estimated delivery date.
Will I get a notification about how long the wait will be?
Pre-Order timing will be listed on the product page and our team will reach out to you once you’ve ordered a Pre-Order item to confirm the wait time. We will also reach out should there be any changes or updates to your order.
How accurate is the estimated shipping date?
What are my shipping options with pre-order?
Do I have to pay for a Pre-Order item?
Ministry of Supply required payment at the time of purchase for all orders.
Can I cancel a Pre-Order item or make changes?
Pre-Order items can be canceled or shipping address updated prior to fulfillment. Please email q@ministryofsupply.com for any assistance. Please note that once your order goes through our fulfillment process at the warehouse, we are not able to make any changes.
Can I return a Pre-Order item if it does not work for me?
We offer a 30-day return timeframe, and 100 days for all exchanges for all items. Please note, this excludes any items marked as Final Sale and Infinity Marketplace. For more returns and exchange questions, please see our Return Policy.