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Returns and Exchanges

Updated

Start your Return or Exchange HERE

All returned items must meet the following conditions to be eligible for a refund:

  • Are in new, unworn condition, with original hangtags attached 
  • Do not have tears, pilling, sweat stains, makeup stains or other visible markings
  • Have not been altered, washed or otherwise damaged
  • Not marked as "Final Sale" or "Exchange Only" (see below)

We offer hassle-free returns on unworn items in their original condition (undamaged, unwashed, tags attached) within 30 days of purchase. All returns are subject to a $7 fee for a custom shipping label, which can be bypassed by supplying your own shipping label. Eligible items can also be exchanged for store credit up to 30 days after purchase. Items marked as Final Sale/Exchange Only are not eligible for the policies listed above. Store credit is redeemable online at ministryofsupply.com or in-store.

Final Sale items are clearly marked on their specific product pages prior to checkout. Final Sale items include Last Chance Sale, Previous Generation, Capsule Sale, Gift Cards and As-Is items.

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"Exchange Only" Products and Promotions:

At times, we will launch “Exchange Only” promotional events. This means that items purchased through the promotion, or items purchased using the discount code offered will not be eligible for refunds back to the original purchase method. Rather, customers will have the option of exchanging their items for similar or other products, or receive store credit in the form of a gift card.

During these promotions, items that are marked as “Final Sale” will continue to be ineligible for refunds, and also cannot be exchanged for other items or store credit.

International Returns & Exchanges:

We charge a $25 return fee for international returns, which is deducted from your refund. There is no return fee for exchanges or site credit. International customers are responsible for any duties/fees that may apply from return or exchange shipping. Shipping fees are non-refundable.

  • Please allow 7-10 business days after your return is received for a refund to appear.
  • View our Return Policy here.

Refused Shipments:

If you refuse a shipment from Ministry of Supply, you are responsible for the original shipping charges. This amount will be deducted from your merchandise refund. Refunds are issued once the package has been received and processed by our fulfillment center.

Please note, this can take up to 7-10 business days after delivery, not including bank processing times. Shipping costs are non-refundable.

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How do I start a return or exchange?

Start by visiting our Online Returns Center. Enter your Order Number & Zip Code.

If you don't know the Shipping Zip Code, or do not have one, enter the email address used to place the order

Print the Return Shipping Label and Packing Slip. Place your item(s) and Packing Slip inside the return package, and drop off your package at the carrier listed on the label.

Looking to submit a Gift Return? Click here.