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Returns and Exchanges

Updated

Start your Return or Exchange HERE

New Offer: Choose Store Credit during your return or exchange to receive a $25 Bonus Credit towards your next purchase!

All other Items must meet the following conditions to be eligible for a refund:

  • Are in new, unworn condition, with original hangtags attached 
  • Do not have tears, pilling, sweat stains, makeup stains or other visible markings
  • Have not been altered, washed or otherwise damaged
  • Not marked as "Final Sale" or "Exchange Only"

We offer free returns on unworn items in their original condition (undamaged, unwashed, tags attached) within 30 days of purchase, and free exchanges for store credit within the first 100 days after purchase, unless marked Final Sale or Exchange Only. Store credit is redeemable online at ministryofsupply.com or in-store.

Final Sale items are clearly marked on their specific product pages prior to checkout. Final Sale items include Last Chance Sale, Previous Generation, Capsule Sale, Gift Cards and As-Is items. Promotional discounts may be marked as "Exchange Only" - products purchased using the promotional discount are only eligible to be exchanged for a new item or store credit and are not eligible to be returned for a refund. 

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International Returns & Exchanges:

We charge a $25 return fee for international returns, which is deducted from your refund. There is no return fee for exchanges or site credit. International customers are responsible for any duties/fees that may apply from return or exchange shipping. Shipping fees are non-refundable.

  • Please allow 7-10 business days after your return is received for a refund to appear.
  • View our Return Policy here.

Refused Shipments:

If you refuse a shipment from Ministry of Supply, you are responsible for the original shipping charges. This amount will be deducted from your merchandise refund. Refunds are issued once the package has been received and processed by our fulfillment center.

Please note, this can take up to 7-10 business days after delivery, not including bank processing times. Shipping costs are non-refundable.

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How do I start a return or exchange?

Looking to submit a Gift Return? Click here.

There are two ways to exchange or return your gear:


Return (or exchange) in person at one of our store locations

Visit our Boston Flagship store, where one of our retail associates will be more than happy to help you return or exchange your item.

No receipt, return label, or shipping box necessary! Once your drop off your package, your exchange/refund will be initiated immediately. 


Return or exchange via the mail

1. Start by visiting our Online Returns Center. Enter your Order Number & Zip Code.

  • If you don't know the Shipping Zip Code, or do not have one, enter the email address used to place the order

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2. Select the item(s) you'd like to send back

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3. Let us know if the item has been washed or worn and what you didn't like about your gear, and add optional comments to let us know more details (though comments are not required). 

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4. Select Exchange for a new size or color (if available) or Site Credit. Select Return or Exchange for different item to exchange for something new with a $15 Bonus Credit.

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5. Confirm your Return or Exchange.

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6. Print the Return Shipping Label and Packing Slip. Place your item(s) and Packing Slip inside the return package.

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6. Drop off your package at the carrier listed on the label.

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Return Item Eligibility

All items are eligible for return or exchanges unless they are marked as Final Sale or Exchange Only. Final Sale items are clearly marked on their specific product pages prior to checkout. Final Sale items include Last Chance Sale, Previous Generation, Capsule Sale, Gift Cards and As-Is items. Promotional discounts may be marked as "Exchange Only" - products purchased using the promotional discount are only eligible to be exchanged for a new item or store credit and are not eligible to be returned for a refund. All other Items must meet the following conditions to be eligible for a refund:

  • Are in new, unworn condition, with original hangtags attached 
  • Do not have tears, pilling, sweat stains, makeup stains or other visible markings
  • Have not been altered, washed or otherwise damaged
  • Not marked as "Final Sale" or "Exchange Only"

Masks and Mask Filters

Masks and Mask Filters are Final Sale and not eligible for returns or exchanges. This is to ensure the safety of our warehouse partners as well as our customers.

 

Homeº Apollo Climate Control Duvets 

Please contact our customer service team at q@ministryofsupply.com to initiate a return on purchases of our Homeº Apollo Climate Control Duvet. Duvets must be unopened in new, unused condition to be eligible for a refund. Opened or lightly used duvets will only be eligible for site credit.

 

‘First-try’ Policy for Boxer Briefs

If your first pair of Boxer Briefs didn’t fit quite right, you can return or exchange it within 30 days from purchase. Any subsequent purchases after your first purchase will not be eligible for returns or exchanges and will be Final Sale. For questions or issues, please reach out to q@ministryofsupply.com.