FAQs

Shipping

• Holiday Shipping, Returns & Promotions
• Fulfillment & Shipping Times
• APO/FPO/DPO Shipping

Orders & Payment

• Order Processing & Cancellations
• Pre-Order FAQs
• Discounts and Promotional Offers
• Gift Cards
• Price Adjustments
• Payment Methods

Returns and Exchanges

• Returns and Exchanges
• Gift Exchanges
• Refund Processing Times
• Damaged or Incorrect Item Received
• Repair Policy
• Return and Exchange Policy

International

• International Shipping Options & Rates
• International Taxes & Duties
• Refused International Shipments

Products

• Previous Generation
• Care Guide
• Hemming Program

M° Rewards & Referrals

• Earning Points
• Redeeming Points
• Tier Status
• Referrals
• Rewards & Returns
• Terms and Conditions

Direct Mail Removal Requests

• Do Not Mail or Email Request

Stores

• Store Closures
• In-store Shopping Guidelines
• In-store Safety Implementations

Mercury Heated Jacket

• Mercury Frequently Asked Questions
• Mercury Quick Start Guide

Apollo Climate Control Duvet

• How do I wash the Apollo Duvet?
• What’s the best way to store the extra panels when not in use?
• How do I attach the Apollo Duvet to my duvet cover?
• How does the snap system work?
• Is the Apollo Duvet hypoallergenic?
• What size bed does the Apollo Duvet fit?

See all 7 articles

Capsule Sale & Sample Sale

• Capsule Sale & Sample Sale FAQs